The Benefits Of Server And Infrastructure Management

If you are an organisation that relies on technology to deliver products or services to your own customers or clients, then having expert server and infrastructure management to hand is a vital part of your operations. Particularly as a company grows, whether that be in size or revenue, managing your server and wider infrastructure professionally becomes increasingly important as you become more and more dependent on your IT systems.


As a leading provider of IT support, outsourcing, and server and infrastructure management, the team at Syntax certainly know a thing or two about providing IT solutions, whether required on an ongoing or one-off basis. Read on to find out more about what server and infrastructure management involves, and what benefits your organisation can unlock by accessing such services.

How can your server and infrastructure be managed?

Utilising four key areas – managing, optimising, reporting and supporting – IT professionals can take complete control of your organisation’s server and infrastructure on your behalf. There are a variety of complex procedures and processes that are implemented across these four areas to ensure professional management of such systems can be achieved.

The following are just some of the services offered under these key areas to ensure you can enhance control, management and operations within your company:

  • Managing: patches, updates and fixes, anti-virus protection, IT security, account management, network administration, availability monitoring, operating system management, application management and alerts
  • Optimising: Trend analysis, utilisation monitoring, capacity management, application response measurement, configuration and performance tuning
  • Reporting: Web based portal, real time system status, Service Level Agreement (SLA) based performance management and notifications via SMS or email

The fourth and final key area is support, and there are a number of measures that are taken under this umbrella. Service desk support via incident management system ServiceDesk Incident Manager (SIM) is a vital part of the recipe. This easy to use and easy to integrate system can be controlled by your own technical team or managed by a third party IT support provider to identify, manage and resolve major or minor incidents, including errors, faults and other IT issues.

Problem management, server recovery and remote diagnostics can also be accessed as part of the support service to ensure your infrastructure and server can flourish as your company evolves.

Why should you invest in professional management?

There are many ways that your organisation can benefit from professional server and infrastructure management. By delivering assistance across these four key areas, you can gain better control of your infrastructure as a whole as well as the hardware and software within. The increased visibility of your server and wider infrastructure ensures you can boost performance and increase the availability of your IT equipment to subsequently improve the success of your service or product based business.

Thanks to the predictability of issues and performance you can also keep those all-essential costs under control, a prospect that gives business owners a breather as they are presented with a variety of challenges when it comes to budgeting. The risk management advantages also mean overall risk for your business can be reduced, leaving you to reap the rewards across all areas of your organisation.

Should I access server and infrastructure management?

Whether you are a start-up company, an established organisation within your field or a market leading corporation, accessing professional server and infrastructure management is easier than you think and could mean unlocking a bevy of benefits for your own firm.

In addition to outside support and expertise being brought in to maintain your server and infrastructure, managing, optimising, reporting and supporting procedures can also be used to complement the work completed by technical teams based in-house.

Kevin Kholi

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